Those customers include real estate companies, educational institutions and retailers and brands like GOAT , Ibotta and Rally. Some of those customers are bigger than you might think. Dwolla is under NDA so cannot disclose the name. Tokens have limited use and therefore, even if they are intercepted, they cannot be reused. Many POS systems and even some online credit card processors have also begun to implement tokenization. As for integrations, Dwolla says they are agnostic to technology and work well with other services you want to integrate.
However, Dwolla mentions two ready-to-use integrations:. Dwolla technically offers three pricing plans: Start a pay-per-use model that will be available from , Scale structured and predictable rates and Enterprise fully customized.
The Start plan is still in beta, so it is not widely available. This will be the option that will attract merchants who want to process transactions directly. Merchants in this plan also get more limited customer service : there is no phone or slack contact, and there is no dedicated account representative or integration engineer for support. However, we know that the monthly fee is consistent and is not based on the number of transactions processed in a given month. You should keep in mind that you are paying for more than transfers.
Dwolla offers you a complete package of services with some additional features. In addition to a dedicated customer service representative, you will also receive integration support directly from Dwolla so that you can implement your payment system more quickly. In addition, the Scale Plan includes the ability to facilitate payments and charge a fee for it. The Start Plan does not. Other features available in the Scale Plan but not in the Start Plan include the ability to maintain balances within Dwolla and set up « verified customer » accounts.
Verified customer records can be very important, especially for certain industries that must comply with Know Your Customer KYC requirements. Finally, with the Scale Plan, you can access transfers the next day or on the same day, although at an additional cost which they do not specify. With the Enterprise Plan, you get custom pricing and everything that the Scale Plan offers.
In addition, Dwolla offers some additional benefits to business customers, including technical and information security support, as well as prioritized support and assistance for feature development. We like that Dwolla is transparent when it comes to transaction limits, with the information quite clear in the terms of service. You remove infrastructure. It took Milne, he admits, years of seriously geeking out to figure out how payments work.
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