You'll receive an email with instructions on how to reset your password within 24 hours. You can also save your billing information in your secure JackThreads account for quick and easy shopping. Yes, you can store multiple shipping addresses in your account. Please log in to your JackThreads account and click here to add a new address to your account. To override, choose another one at checkout.
For US customers, we provide a return shipping label available for download in your JackThreads account once you file for a return. JackThreads is not responsible for packages that are shipped by other methods. Once your package has been received by our warehouse, we will send you a confirmation email to let you know that it has arrived.
Once your refund has been processed, we will send a second email to let you know. You will also be able track the progress of your return in your account's return section. Simply click on the RMA number associated with your return to see if it is in transit, received by JackThreads, or if your refund has been processed. For any additional questions or comments, please contact customer service.
Once your return has been received by our warehouse, it may still take up to five business days for it to be processed. There are a few reasons why an item you ordered may not be showing up in your returns section :.
You can always reprint your RMA return slip. Head to the returns page , view your return, and you'll be able to print from there. You can track the progress of your return in your account's return section. Note: We will send you a confirmation email when your return has been delivered to our warehouse, and once return has been successfully processed.
You can cancel an order yourself within 30 minutes of completing your purchase. Simply look up your order history to find your order number, and contact customer service. As long as your return was postmarked before the 30 day deadline, or before January 31st if it falls under our holiday return policy, our warehouse will process your return normally once it arrives!
Follow Us On. Continue shopping Your Bag. Proceed to Checkout. Your bag is empty. Go get some stuff. Shipping Policy Return Policy. Why Can't I Log In?
With the relaunch of JackThreads, we were able to revive the brand, but unfortunately not our customers' account information. Everyone including us over at HQ!
This can totally be the same email and password as your old account, or you can use all new information. Thankfully, this is a pretty quick and easy process but thanks for understanding!
Also, Facebook login is coming soon! How do I unsubscribe from daily sales emails? Esntls esntls. Rowing Blazers rowingblazers. Expand more similar stores that accept Shop Pay. View the full list of men's clothing brands that accept Shop Pay. Do you have experience with this? Actually, I work for JackThreads. Get verified for JackThreads and control your brand's voice and content on Knoji. Get verified now. Share your opinion. Rate JackThreads' Shop Pay support :.
Share a detailed story to provide more help to more shoppers add more characters to post. View the discussion thread for more details. Check the full discussion for updated information. Based on our last check on August 22, , JackThreads was not accepting cryptocurrency support. Facebook provides users with the option of utilizing PayPal or supplying credit card information for purchases, but how many users will trust solely the company with such critical information remains up in the air.
The company does have a privacy policy devoted to payments, attempting to ensure such information is kept to the utmost confidentiality. Ubuntu Edge Breaks Crowdfunding Record. Please indicate below whether you agree to the use of cookies for the purposes described above: You may adjust your cookie settings at any time by clicking here.
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