What is going on. PLUS tomorrow is Sunday. Our bank is closed on Sunday. Now I am afraid that I am going to lose my 3 items which I really want. Can you have someone contact me. I requested to have my password reset yesterday and you and you sent a link. The problem is that I have not been able to change my password. Are you having trouble with your website. My router keeps saying that the site does not exist.
I was doing online shopping and put 1 item in my basket to go on shopping. I went to delete the item and had an email saying my order had been received and was processing,. Can you give me some feedback on it. I await your reply. Have questions about last order no one answered telephone numbers could not connect to service either..
Hello, I orderd Beige Leggings, size M sku ….. My order arrived yesterday and there is no way I can wear these….!! Made in China and geared for tiny Chinese people….!! I normally wear size M but these look like a size 0…! What do you suggest I do? Return them? Hi, Order I placed this order a few minutes ago. I gave my daughters address for a ship to.
I noticed at the end when they showed the final order they said-the ship to was to myself. Please check into this and let me know if your sending items to Fla.
Can I return them, please? I received my order today of a pair of crocs. They are too wide and too long even though I ordered the correct size that I wear. Can I return them?
So I hope the information I received was correct. If not,my info is out there,and that bothers me. Please let me know what to do. Thank you,Susan Camp. Today on my invoice I noticed that I ordered a silver tier wire shelf and it came ito my home in black.
Do you think uyou should have informed. I already started to put it together, so I cannot return the shelf. I am glad it will be in a closet instead showing elseshere.
Any comments Thank you mk. In opening my invoice today, I had ordered silver five tier wire shelf in silver, but was sent me one in black. Good thing I am putting it in a closet instead of in a room, since I already started to assemble it. Wonder why you did not tell me of the change?? And you did not notified the change???
R Thank you MK. NO WAY is it a large!!!! Very unhappy with results!!!!!!! This was my first time on your site. You have many items I would be interested in buying. However I will not be buying. Buying online esp. Please take my name out of your email address book Thank you. One item has showed-up in the mail. Summer is coming and these items were purchased to wear within the next few weeks.
I am shocked that this is taking soooo long! Who knew? I wish Zulily would forewarn customers of this dilemma! I have two clothing items I need to return. I received 2 dresses, same size and style and I only wanted one. I just ordered a dress that looks like it has been made out of fishing net; and the ribbon is frayed on one side of the dress. They should have checked the dress before putting it into the bag to be shipped.
But, of course if I could see the frayed ribbon, so could they. I feel duped and just plan taken advantaged of. I received my order of a king size bed ensemble. It is definitely not king size. It just barely covers the top of my bed.
There is not enough to cover the sides or foot of the bed. I am very unhappy with this order and feel it was poorly represented in your email order catalog. Rebecca Erro. Too revealing. Do we have to pay for that? They are always so helpful. I have never had any problems with ordering or on occasion, returning any type of merchandise.
If something is damaged, they will give a credit and usually send another product, if available. I know I can always expect excellent service when I call Zulily. I need help. Why did you cancel my account? What contract aspect did I supposedly violate? You said violated so you cancelled. I need HELP figuring out the mess my credit card bills are in.
Why do they make this so adversarial??? I want to PAY. I called and they said to keep them or give them to my friends. I have no evidence the charges were not co mingled in with real charges and no one will help me figure this out.
The queston is: how do we know we were not billed for both of them. But when you get your credit card bill there is no way to know how many dresses you were actually charged for. WHY are so many duplicates sent???? I never heard o f Zulily then.
They had ten things for me to pay for that they insisted I ordered in and were now sending spring none of which I would have ordered. THEY refused to believe me. Does anyone know of a similar site?
Does anyone think the world makes sense anymore?? Please contact me. Please email the address for a return. I tried to call but after I told him all the information I was cut off. I always buy the same size but my last order was way to small! Not the Capri jeans I ordered with them. For the record.. I am not a member and do not intend to become one. I may purchase items from your site, but not if I am required to become a member.
At this time, all I wanted to do was look at your socks to purchase as a gift for someone. One small problem, the sign-on screen blocks me from further browsing of the merchandise.
I hope that you did not know that you were blocking potential customer from browsing your site. Have a good day! I ordered three dresses for my granddaughter, Invoice No. The quality of the three dresses is very inferior quality. I will not be sending them to her. I would like to return the three dresses for a credit. Please advise an address that I can return them for a full credit.
Gail Smith. Zulily has excellent customer service. Contacted them today for the first time and was so impressed will continue shopping there.
I keep getting your aggravating emails every day and do not want them. There is nowhere on them for me to unsubscribe. Please remove me from your automated email robot. I only want ONE of these orders please! Please help to delete ONE of these orders.
Need to send 2 of the 4 items i ve received. Please send me a return label. I need to return some goods to you and cannot find any returns label or any way in which I can return the items please let me know how to do this Many thanks.
I have items to return but there is no invoice or return label. Items were not as advertised and I need to return them. Hi Zulily Customer Service- I am one of your best customers…however, every once in awhile my purchases are defected,hence, the reason for this email…I bought a Pursonic face steamer and in trying to use it the small plastic grey piece which serves the purpose of containing the water and preventing leakage crumbled and consequently, the water cannot be contained, rendering the steamer unusable…how can we move forward with either getting another steamer or if they are gone crediting my account….
Hello, I find it extremely invasive to require my email to shop on your store. I am sure there are many others like me, I do not want solicitations from you now that you have my email address too! I do not want to be advertised to I just want to shop without my personal life and email being invaded!!!!!!!!!!!!!!
I am a continued long term lover of Zuliliy I thought I had another day of free shipping and I would like to put in my order could I please get a one time free shipping. The shoes I ordered do not fit at all.. There is a huge gap between my feet and the shoes from the instep to the heel. How can you not have a no return policy when something is as bad as this is. I assumed I would have a credit on my account, or something to indicate that I had returned an order.
Please tell me what I do get for returning as Zulily requested my merchandise. I just realized that I ordered the wrong size on my last 2 items. How can I change the size…. I order a pair of gladiator sandals on April 10, I am just getting them.
They do not fit and need to return them. Please let me know how to do this. I am so dissasified with the service I have received with Zulily. I sent you a return approx. I talked with customer service and they said they have received the return but it would take approx. I know I know. The longer you hold mine and others money the more interest you will draw on it. I think the way you deal with the public stinks.
You charge 2. Yet the only one who pays is me. I have read the review of other customers and found the same situation. Wish I had read it first and I would never had made the mistake of order the first time.
Live and learn, and boy have I learned. Highway robbery! I am trying to return an item that was too large. I did receive an email back from you to ship it back. However, when I click on the label link nothing happens.
Please give me the address asap of where I am to return this item to so I can send it back. Following up on my call to your customer service department.
Spoke to a Matthew Supervisor name he said was Nathan. Received my order Calvin Klein Beauty spray perfume. Was not happy, smelled like a knock off watered down version.
I have purchased this scent before and I know it is not an original product. He said that they would check into my complaint and I will get a response in 7 to 10 days. I work hard for my money and just wanted to treat myself to a nice scent, hopefully I will get a refund since I made the purchase in good faith and that I would receive what I had paid for as advertised in Zully. I have a comment for you however I do not appreciate having to go to another site to open an email to Zulily so I will leave my comments here.
Iam returning this item due to safety concerns. The outfit is for a toddler, it has 4 buttons on it which are not securely sewn on, which poses a choking hazard if the toddler pulls the buttons off or they fall off due to poor sewing technique. I could have sewn them on more securely, however, I paid enough for the outfit that I refuse to do that. I should not be paying the price for poor workmanship.
Just bough the most hideous pair of earrings that are only fit for the trash can. My first and last Zulily purchase!! Dear Zulily, Just want to let you know how I felt after ordering 2 pair of shoes today. I have enjoyed ordering from you in the past. I was disappointed in your return comment.
Instead of telling me you appreciate me and possibly giving me free shipping for all or part of the order, your offer was to buy something more today to get free shipping on another item.. If I had known that I would have ordered one item and then ordered the second item to get free shipping.
It seemed rather a slap in the face to a good customer and free shipping would have been an extremely pleasing good will offer. This did not print on last message. I called in to Customer Service. The Representative was very nice on the phone Both items were Refunded Fully with out any problems.
There is no Customer Service. No Returns or Exchanges. I can not even get customer service to respond by phone. I will never buy any thing from this company again. I placed order today, but I did not get confirmation. Can you please forward confirmation to me? Please ensure better packaging of liquid materials. I understand no returns. Disappointed with this purchase due to the mess as well as loss of product. I ordered a pair of unisex Croc Slides. Waited 7 weeks for them to get here.
The order is Trying to find out how to contact someone via email about how to return an order. I am living in England and have ordered a TunicDress. It does not fit me, It is far too long, below my knees and also toooo tight. I am unable to find a way to contact yourselves with regard to returning item and arranging a refund.
Of course if I attempt to telephone it could end up costing me the same as the item. Can some one please answer me via this item. I could not find fault with the time it took for the item to arrive and everything is OK except for above…. Hope to hear from you soon. Two charges made to my bank account have NOT been rewarded back to my bank.
No order took place but my account double charged. Connie Preston. Please refund my money. I received a pair of shoes An it has a large scar on the toe of the shoe need to return an get another pair.
This sight is hit or miss. You never know if the item you are getting is anything as portrayed. I have ordered 5 different items and only 2 were worth keeping.
Not a customer friendly sight at all. I have only lived at this address for over 42 years — how do I tell you what method to use to pay for this item when no menu is proffered.
I ordered 3 pair of slippers on Oct. Could you make sure these have been sent. I paid through pap pal. I have not been able to reach customer service… I just ordered e items.
That is all I am paying for. My daughter went online just before I did, and ordered , which is to be deleted as soon as possible, since I did not authorize this item, nor the ordering of it. Will someone from customer service please email back to me? Again, as soon as possible.
Hi, I would like to return a shirt that I just purchased. I would like directions on how to go about doing this. Thank you very much. I ordered leggings and they are way to big.
I thought I was ordering petite and they are definitely not petite. How do they return them? But,now there is one. Still waiting on a dress. First top was very nice ,but this one I just received is like I could have bought it at a dollar store,or goodwill. Tried to contact by phone twice this morning,listened to music for about ten minutes and then got a busy signal…….. I received my order and was very disappointed. I was not the item pictured online.
I did not even try it on. Called and was told it was not returnable but I would get store credit eventually. This is not good business as nothing was noted that the item was not returnable or I would not have ordered it, for sure!!!! They are both uncomfortable.
Please let me know if the second tunic has shipped perhaps it will fit differently. What is your return policy? I look forward to hearing from you. Sincerely B. I need to send a coat back as it does not fit.
I would like for you to email me the address as to where I am to send the coat back to. I am sending a coat back as it did not fit. It was too small. I need for you to email me the address as to where to send it back to. I ordered 2 ideams and paid extra for quick delivery. I canceled one of the ideams and was charged for it anyway.
I am trying to figure out how to return an tunic for credit. I am very disappointed that what looked like a maroon red tunic online turned out to be a dull rust color on this Christmas item. I want to return it for credit but find your policies confusing. I want to return a tunic but find your policies confusing. What I thought was a maroon red tunic online, turned out to be a dull rust color.
Apparently you need to send me a shipping label before I can return the item. Very disappointed as this is my first order and will be my last. Return shipping information requested! The first one I was sent the wrong item I ordered a large coffee mug item and I was sent a spoon rest.
Today I received a delivery the box was crushed and re-taped terribly I might add. I know that Zulily did not send that box out that way. I think someone should talk to the postoffice about the way they handle peoples packages. Please tell me what needs to be done to fix the problem.
Thank You Tammy. I would like to return them and receive a refund. I would like to talk to someone at customer service. I need Return Address info please! Thanks Still no reply to my request! I placed an order on March 10th and have not received all of it yet. My charge card was charged in full for all of it. The order status says it was shipped but have not received it yet, this was my grand daughters Easter gift, Very disappointed.
I wish to send email to you for return instructions, My order has arrived finally, but wrong size. I cannot get foot in!!!!
Please help. I get emails on all your products. I do have membership. The prices are extremely high? Why are they over hundreds of dollars? I would like to order the purple and yellow arabesque v neck dress plus too, which is pictured, but the description reads black and yellow arabesque v neck dress plus too.
Which dress would I receive? I want to return 1 item I ordered. Can you please let me know the return policy? Lynn Noles. I have not received order which was placed in January. UPS has stated bad weather is the cause!! No bad weather now. I have called your phone number for assistance, but the wait call for customer service is too long.
Really concerned now as I expected this item to already be delivered. Please look into this for me. I have been a customer of Zulily for some time now. If this is not available, let me know and refund my money. I am trying to inquire regarding items that are not listed on my orders listed but have been delivered.
I need to return them but have no way to do so without a venue to communicate with someone from Zulily! Tracking package said item was delivered. Did not receive Azalea black music cut out tunic size XL.
What happened? Please text me with any results. Ref trans 45GT, This amount Can you tell me why? Would like the amount be reimbursed to the account and the amount due be deducted from my Pay Pal account.
Great Customer Service!????? If I choose to give to another member of my family, I will donate this amount plus extra to a charity and name Zullily as donor! What a privilege to buy and deal with such an organization as Zullily! BEWARE: zulily customer service consists of named robots who drop in a prerecorded email reply sometimes a proper answer, but then other times with no relevance at all completely detracting from the problem! There is NO other means to reach Zulily… all emails go to these robots!
I am so disappointed that I may not receive my order from you. I hope that the order will not have to be cancelled but if so, I understand. Please keep me updated on my order. Thank you……… Order ordered on March 1, I have changed my password twice now. Could you just wipe my account with you off of your records? Customer held me on for at least 20 minutes.
Too long. Zullily sent me size 6 shoes in a box marked size 11 and they are the wrong color as well. Did not order the two prs of pajamas on my last order. They were in my cart- but I did not order. I tried to call and the site was not available to me. I also had a kid proof password on there and all of a sudden it is gone. What can I do? Ordered white and received blue. Please refund MasterCard ending in same as in method of original payment.
Please send shipping label so I can make return. Please advise as to what else I can do to take care of this refund. Carmen Villemarette. I just received a pair of canvas embroidered sneakers…It seemed to take forever to get here…When I did receive them, I tried them on and they run too small.
I ordered a half size bigger just in case and I could t even get my foot into the sneaker…Needless to say I was extremely disappointed. The package and paperwork that came in the box has no address in order to return them…. Thank you Annette Collick. I am inquiring about a return that has not been completed.
However the Black and White Dot Hankerchief top, although cute is too long for me. SKU and SkU I do not get how they credit you when you return an item, they seem to put a credit in your shopping cart. Instead of applying to the zulily credit card. I find this very deceptive as unless I use it towards another purchase the credit is useless.
I place an order on June 2 and by mistake I was charge for 2 I returned one of them orders and I kept one and in same package I returned order you never gave me credit if not send it back to me because you charge my Pay Pal account for 3 items. Please check on this and let me know. Thanks D Alvarez. Would like to return two items that I recently received.
How and where do I return the items. Items are and They do not fit and would like to return them. Just received my package and it was completely caved in, there was no popcorn or bubble wrap to protect what was inside, just placed in a box. Who ever is packaging should be shown what to do With merchandise. I want to unsubscribe from all of your emails, announcements, sales, whatever — not some of them, not for a month or six months, but for ever.
I do not wish to receive any mail from you. Thank you. Just try and get ahold of customer service. After listening to the same music tape over and over I just give up.
I needed to return something but because I do not have a printer I was going to ask for one in the mail. I really do like the Zulily site but I will have to be very very sure of a purchase as I dread going through frustrating return issues. My daughter Diane Dobis purchased a 3 drawer stand for me as a gift. When it arrived the left end was completely pulled away from the body and the entire back was loose. The right side where the middle drawer met the side, it was pulled away and the peg that held it together was completely pulled away as the wood on that end splintered.
It is completely unusable! I have been trying to view items on Zulily on many occasions, but I cannot get past the login. I usually move on to look somewhere else. Even looking for a contact e-mail address…this box for log in pops up. Would you please fix it. Thank you! If others are experiencing this problem as well…you could be losing sales!! I have the same problem. I log in on a particular item but nothing pops up. I have been ordering merchandise from you for over a year and would miss not being able to order any more.
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Notify us of your intent to return the item s no later than 14 days after receipt of your goods. Please notify us at help zulily. You must return the products to us without undue delay to the returns address that will be notified by zulily to you and in any event no later than 14 calendar days from the day on which we send you that address.
Products must be returned at your own cost, unless they are faulty or not as described. Please include a printed copy of the Returns email provided to you by the zuliliy Customer Service Representative within the parcel: we may not be able to process your return without it.
Use the original packaging to repack your returns, ensuring that the product is packed well enough to avoid any damage during transport back to our warehouse. The product must arrive at our warehouse in a re-saleable condition.
On the front of return parcel please put the address provided by the zulily Customer Service Representative to ensure we can handle your return in a timely manner.
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