However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. To improve your help experience, please sign in to your account.
What happens if the item is damaged while it's being returned? What happens if the buyer doesn't send the item back? Are you a buyer looking to return an item? Read our article on returning an item Need help with return shipping? See our page on return shipping for sellers Would you like us to help with an open return request? See our page on asking eBay to step in and help for sellers.
Here are your response options: Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost. How to accept a return Give a full refund: You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. How to issue a refund Offer a partial refund: You'll issue a partial refund to the buyer, and they'll keep the item. How to issue a partial refund Send the buyer a message: If you have any questions regarding the buyer's request, you can contact them directly.
How to send the buyer a message Offer a replacement or exchange: You may offer a replacement another of the same item or exchange a different, but similar item instead of a return.
How to offer a replacement or exchange If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. You accept returns in your policy, and the buyer changed their mind about a purchase.
Here are your response options: Accept the return: The buyer will send the item back to you for a full refund. How to accept a return Offer a partial refund: You'll issue a partial refund to the buyer, and they'll keep the item.
How to issue a partial refund Give a full refund: You'll issue a full refund to the buyer, and they'll keep the item.
How to issue a full refund Send the buyer a message: If you have any questions regarding the buyer's request, you can contact them directly. How to send the buyer a message. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Here are your response options: Accept the return: The buyer will send the item back to you for a full refund this may or may not include the original shipping costs.
How to issue a full refund Offer a replacement or exchange if you're a non-managed payments seller: You may offer a replacement another of the same item or exchange a different, but similar item instead of a return.
How to offer a replacement or exchange Decline the return: You can decline the return request if you've stated in your listing that you don't accept returns. How to decline a return Send the buyer a message: If you have any questions regarding the buyer's request, you can contact them directly. How to send the buyer a message If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help.
To issue a full refund Go to your Returns dashboard - opens in new window or tab. Select View return details beside the item. Select Give a full refund and then Continue. On the next page you'll see the refund amount. Select Refund the buyer.
To offer a partial refund: Go to your Returns dashboard - opens in new window or tab. Select Offer a partial refund and then Continue. Enter the amount you wish to offer the buyer. You can choose to add a message to the buyer. Select Send offer. Here's how: Go to your Returns dashboard - opens in new window or tab. Select Decline the return and then Continue. You have the option of entering your reason for declining the request, but it will not be visible to the buyer.
It consists of the chains of the new Books, Records, Magazines, and Incorporation of new books. Half Price Books Return Policy is different for store-purchased customers and online purchase customers. If you purchased the books from the store and for any reason, you want to return it, then you can go to your nearby store along with the purchase receipt. Make sure to include the Original Packaging and the Price Tag while returning the product to the book store or the online retailer.
You will have to provide your photo id and mobile number in case they want to check for any confirmation regarding your item. As per their policy, you cannot mail them. There are two convenient for purchasing the book, and that is the Online or In-store purchase. Suppose you want to return your book and you have purchased it from the online store then follow these below steps:.
You can also contact Customer Care for more doubts or queries regarding the product. You can also buy books from the store rather than buying from them online. Half Price Books Exchange Policy is different from online purchase return policy and in-store return policy. If you had purchased the product from the store, then you cannot mail it for an exchange policy. You have to go to the store along with your receipt for an exchange of the book within 30 days of purchase with the Original Sales Receipt.
Depending on the Book the exchange credit will be given or taken at the store. I am done with hpb. For good. I won't be lied to but once. I have 2 books I order that they are wrong for my class. Not you fault mine. I just need to return them and get my money back. Complete Half Price Books customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp. We do not accept returns on plants, cut fabric, custom countertops and as-is products.
We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged. We apologize for any inconvenience,. If your order arrived incomplete, contained damaged products, or didn't even show up, we're here to help. This service only accepts small items purchased online. For large item returns such as sofas or matresses, please visit our FAQ page.
Sometimes things don't go as planned.
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